Posts by Jean Brownlie
Increase Your Success With EQ
Emotional intelligence (EQ) is a different type of intelligence. EQ is the ability to identify, use, understand, and manage your emotions in positive and constructive ways. It’s about recognizing your own emotional state and the emotional state of others. Research shows that emotional intelligence matters more that intellectual ability when it comes to success at work.…
Read More5 Customer Service Mistakes To Avoid
These five tips can prevent you from losing your customers to your competitors. Turn upset customers into your best word-of-mouth marketers. Recently, I was in a restaurant waiting for my order. One of the customers was telling a story about how she purchased an item from a local store where the box was damaged and…
Read MoreCreativity And Innovation Takes Vulnerability
Ever have something to say and then you don’t because you are afraid of what others will say or maybe being hurt again? Learn what it takes to feel joy, excitement, creativity, productivity more in your life. Ever have an innovative, creative idea that you are bursting to share but then didn’t because you were…
Read MoreAchieving Managerial Courage
It takes managerial courage to supervise different personalities and motivate them towards business goals. Have you ever wanted to say, ‘I’m the boss, that’s why,” when a subordinate is demanding a reason for your decision? Or would you rather try to be diplomatic and not say anything because you do not want to hurt their…
Read MoreHe Who Angers You Can Control You
You may be letting people control you when you did not even realize it. You will feel more joy, creativity, and energy when you learn how to take control again. Letting your emotions erupt gives the other person control of the situation. I’m not saying don’t get angry. Instead, I’m saying don’t let the person…
Read MoreYou Will Get Whatever Behavior You Accept
The more you accept, the more you will continue to receive. This statement is true for both positive and negative behaviors. The problem obviously lies with the negative behavior. It is easy to just ‘let it go’ or avoid addressing the issue hoping it will not continue happening. Eventually if these negative actions are left…
Read MoreLawnmower Parents Vs. Helicopter Parents
“Lawnmower parents” are the latest parenting trend. Under the guise of protection, these parents walk in front of their children clearly a path of anything in their way so they do not learn how to face adversity. Later, they will realize that their children struggle at the smallest obstacle and have trouble becoming independent responsible…
Read MoreHealing Towards Happiness
“Not making a decision IS the same as making a decision.” ~Jean Brownlie, WorkerSmarts Recently, I had a conversation with a woman, the very same conversation in fact that I had with her two years ago. She was trying to decide if she should leave her boyfriend because he is cheating on her, is controlling, and…
Read MoreThe Language Of Relationships – Intimacy
Building intimacy comes from making amends when we hurt someone. The crumpled paper analogy gives a visual to something we do or say but cannot actually see the results. We can heal but often the scares remain. With continued love and support these scars fade over time and often become a distant memory rarely thought…
Read More3 Steps To Better Decisions
Learning to think through a process in a 3 step process is key to success. Want more successful outcomes? Change your decision-making process. People believe our behavior and tune out over our words. Have you ever asked someone “what’s wrong?” and received “nothing” as a response yet you know that they are upset? Here are…
Read More